Shipping policy

Shipping Policy [25th/10/2024]

Thank you for choosing RadHon! We strive to offer a seamless and stress-free shipping experience. Below are the details regarding our shipping procedures. For any questions or concerns, please reach out to our customer service team at radhon.business@gmail.com.

Order Processing Times

  • Order Processing: Orders are processed within 2 business days after they are placed. Please note that orders placed after 11am GMT or on weekends and holidays will be processed the next business day.
  • Cutoff Time: Orders placed after 11am GMT will begin processing the following business day.

Domestic Shipping

  • Shipping Regions: We offer domestic shipping across New Zealand.
  • Shipping Options & Times:
    • Standard Shipping: [Estimated delivery time (e.g., 7-30 business days)]
    • Priority Shipping: [Estimated delivery time (e.g., 4-12 business days (disinclining uncontrollable factors)]

International Shipping

  • Countries We Ship To: We currently ship to the following countries: [Afghanistan, Ã…land Islands, Albania,Algeria, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Ascension Island, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Caribbean Netherlands, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Côte d’Ivoire, Croatia, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Vatican City, Honduras, Hong Kong SAR, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, North Macedonia, Norway, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Qatar, Cameroon, Réunion, Romania, Russia, Rwanda, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Samoa, San Marino, São Tomé & Príncipe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia & South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent & Grenadines, Sudan, Suriname, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tonga, Trinidad & Tobago, Tristan da Cunha, Tunisia, Türkiye, Turkmenistan, Turks & Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, U.S. Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, British Virgin Islands, Wallis & Futuna, Western Sahara, Yemen, Zambia, Zimbabwe]. Please note, we cannot ship to [Countries/Regions where shipping is restricted].
  • Shipping Times:
    • Standard International Shipping: [Estimated delivery time (e.g., 7-30 business days)]
    • Priority International Shipping: [Estimated delivery time (e.g., 4-12 business days)[Note: Might Take Longer in some countries]
  • Customs, Duties, and Taxes: Please note, customers are responsible for any customs duties, taxes, or import fees that may apply in their respective countries.

Shipping Costs

  • Domestic Shipping Rates:
    • Free shipping on orders over $100 AUD (Standard Shipping).
    • Orders below $99.99 will incur a shipping fee of $10 Standard Shipping, or $20 Priority Shipping.
  • International Shipping Rates:
    • Shipping rates will vary by destination and package weight. The final shipping cost will be calculated at checkout.

Local Delivery & Pickup

  • Local Delivery: We Do not offer local delivery in New Zealand Currently (25th/10/2024).

Returns, Changes & Cancellations

  • Returns: Please refer to our [Returns Policy] (Found in the Information in the Footer Menu) for full details on how to initiate a return.
  • Changes & Cancellations: If you need to make changes or cancel an order, please contact us within [48 hours] of placing your order. We are unable to make changes after the order has shipped.
  • Lost or Damaged Orders: If your order is lost or arrives damaged, please contact us within [60 days] so we can assist in resolving the issue.

Service Interruptions

  • Potential Delays: Due to factors beyond our control, such as weather, holidays, or carrier delays, your order may take longer than expected to arrive. We will notify you of any delays and do our best to minimize any disruptions.

Order Tracking

  • Once your order has shipped, you will receive a shipment confirmation email with tracking details so you can monitor the progress of your delivery. If you do not receive this email, or if there are any issues with your shipment, please contact us.

Thank you for shopping with RadHon. We’re committed to delivering the best experience possible!